Is it Time to Pull the Plug on Your Customer’s Ailing UPS?

You already know that the average lifespan of uninterruptible power supplies is around ten to fifteen years. You also know that many factors—such as UPS placement, ambient temperature, cycling frequency, battery chemistry and storage, and maintenance intervals—can significantly shorten their lifespan.

But your customer may not be aware that their UPS may be failing. Here are some questions to ask to help them determine if their UPS is nearing end of life and is ripe for replacement.

Has OEM support ended? OEM support typically occurs 10 years after model has been out of production. Lack of support makes routine maintenance and recovery from failure impractical, if not, impossible.
Can you still get spare parts? If spare parts are no longer available from OEM and third-party sources, they will no longer be able to adequately maintain and service their UPS.
Are they doing more and more maintenance? As equipment ages, the need for maintenance increases—and the maintenance costs and risks will eventually outweigh the costs and capacity, efficiency, and reliability benefits of installing a new UPS.
Is the UPS meeting critical performance requirements? If the UPS cannot meet their present or future mission-critical performance requirements—for example, supporting a workload at the required redundancy and runtime levels—then it is at end of life for that application.

If they’ve answered “yes” to any of these questions, help them to start planning now to minimize the impact of a failing UPS.

Use the APC UPS Selector tool to help them choose a replacement UPS. Or contact your APC by Schneider Electric representative to discuss UPS replacement options or maintenance plans.

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