Protect Your Customers From A Failing UPS

Even though every uninterruptible power supply (UPS) will eventually reach the end of its usable life,   failure is not an option—especially for your customer.

That’s why it’s important to help your customer understand how to operate and maintain their UPS through every phase of the UPS lifecycle. These measures not only protect their UPS from failure—and the potential disruption or loss of critical applications and data, they can extend its life and maximize their investment.

Even though your customer’s UPS may continue to operate up to or even beyond the normal life expectancy of 10 years, its performance and efficiency will likely begin to degrade before then.

In addition, UPSs that are five or more years old do not have the advantage of the latest advancements that may be needed by today’s newer applications. As technology advances, power requirements grow. And when your customer’s mission-critical applications come into play, replacing your customer’s aging and inefficient UPS before it fails is a no-brainer.

Following these guidelines will help you and your customer find the most appropriate action to take throughout the UPS lifecycle. If your customer’s UPS is:

  • Less than 3 years old – An extended warranty helps ensure that it will be repaired or replaced quickly, minimizing downtime in the unlikely event of a failure. The Service Selector can help you find the appropriate SKU for an extended warranty that meets your clients’ needs.
  • Between 3–5 years old – Battery replacement helps ensure continued availability. Use the Upgrade Selector to find the appropriate replacement battery for your customer’s UPS.
  • More than 5 years old – A replacement will deliver efficiency improvements and ensure that your customer’s mission-critical applications and data are protected. Use the UPS Selector to find a new UPS for your customer. Plus, you’ll also receive a discount on a new UPS and related accessories, including an extended warranty, when you help your customer trade in their old UPS via the TradeUPS program.

Play the Protect Your Customers from a Failing UPS video now to learn more, and visit Or contact your APC by Schneider Electric representative to discuss how to add valuable UPS lifecycle management services to maintain your customer relationships.

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